Terms of service
OVERVIEW
This website is operated by LettersLetter ("we," "us," and "our" refer to LettersLetter). LettersLetter offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional policies referenced herein and available by hyperlink — in particular our Privacy Policy and our Refund & Cancellation Policy. These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully before accessing or using our website; if you do not agree to all of these Terms, you may not access the website or use the Service.
Any new features, products, or tools added to the site shall also be subject to these Terms. The most current version of the Terms can be reviewed at any time on this page. Our store is hosted on Wix, which provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years of age. Our subscriptions are purchased by adults for children to enjoy; the website itself is intended for use by adults. You may not use our products or the Service for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
A breach of any of these Terms may result in immediate termination of your Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any lawful reason, at any time.
You understand that your content (excluding payment card information) may be transferred unencrypted across various networks and adapted to the technical requirements of connecting networks or devices; payment card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
The Headings in this agreement are for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more complete or timely sources. Any historical content is provided for reference only.
We may modify the contents of this site at any time, but we have no obligation to update information, and it is your responsibility to monitor changes.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
A price change never affects a subscription term you have already paid for; it applies only to future purchases and renewals, and we will notify active subscribers before any renewal occurs at a new price.
We reserve the right to modify or discontinue the Service (or any part of it) and shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance, except as expressly provided in our Refund & Cancellation Policy or required by law.
SECTION 5 — PRODUCTS OR SERVICES
Our products and subscriptions are available exclusively online through the website and are subject to our Refund & Cancellation Policy.
We have made every effort to display the colors and images of our products accurately, but we cannot guarantee that your screen's display will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL
All subscriptions, other than our designated non-renewing gift plans, renew automatically — monthly plans each month, and 6- and 12-month plans at the end of their term — until you cancel. Your payment method on file will be charged the then-current subscription price at each renewal.
You may cancel at any time by logging into your account or by contacting us; cancellation stops all future renewals.
The timing of cancellations and all refund rules are set out in our Refund & Cancellation Policy. If a renewal charge cannot be processed after automatic retries, your subscription will be canceled, and no further letters will be mailed.
SECTION 7 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order, and to limit quantities purchased per person, per household, or per order, including orders that appear to be placed by resellers or distributors. If we change or cancel an order, we will attempt to notify you using the contact information provided at the time of the order; any amounts paid for a canceled order that we do not fulfill will be refunded.
You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your account information — including your email address, mailing address, and payment details — so that we can complete your transactions and contact you as needed.
SECTION 8 — PERSONALIZATION AND CHILDREN'S INFORMATION
To personalize our letters, the purchasing adult provides a child's first name and mailing address. We use this information solely to create and deliver the letters and never to market to children. Please review spelling carefully at checkout; personalization and address errors are handled as described in our Refund & Cancellation Policy. Our handling of all personal information is governed by our Privacy Policy.
SECTION 9 — SHIPPING AND DELIVERY
Letters are dispatched through postal services worldwide.
Delivery estimates — typically 6–12 days after mailing, depending on location — are estimates and not guarantees, as mail may be delayed by carriers, customs, weather, or holidays. Lost and damaged letters are addressed in our Refund & Cancellation Policy. Providing an accurate, deliverable address is the customer's responsibility.
SECTION 10 — OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 11 — THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 12 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 13 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 — PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The LettersLetter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LettersLetter and its owner, employees, contractors, licensors, service providers, and suppliers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the policies they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 18 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 19 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date survive termination for all purposes, including sections that by their nature should continue, such as intellectual property, disclaimers, and limitations of liability.
These Terms are effective unless and until terminated by either you or us.
You may terminate at any time by canceling your subscription and ceasing use of the site. If, in our sole judgment, you fail to comply with any of these Terms, we may terminate this agreement at any time without notice; you will remain liable for all amounts due through the date of termination, and letters you have paid for but that have not been mailed will be refunded per our Refund & Cancellation Policy, unless the termination is for fraud or abuse.
SECTION 20 — ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 — GOVERNING LAW
These Terms, and any separate agreements whereby we provide you the Service, shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict-of-law principles. Any dispute shall be brought in the state or federal courts located in Los Angeles County, California.
SECTION 22 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website; material changes affecting active subscriptions will be communicated before they take effect. It is your responsibility to check this page periodically, and your continued use of the website or the Service following the posting of changes constitutes acceptance of those changes.
SECTION 23 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at magicmail@lettersletter.com or through our contact page.

