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Mailing & Delivery

Every LettersLetter travels the old-fashioned way, snail mail — a real letter, with your child's name on the envelope. Here's exactly when we mail, how long delivery takes, and what to do if something goes wrong along the way.

When Your Letters are Mailed

  • We mail letters twice a month, on the 15th and the 1st.

  • Subscribe between the 1st and the 15th → your first letter is mailed on the 15th of that same month.

  • Subscribe after the 15th → your first letter is mailed on the 1st of the next month.

How Long Delivery Takes

We mail worldwide. Letters are mailed using traditional USPS stamps. USPS delivery times are 6–12 days after mailing (US), depending on your location, and international deliveries can occasionally take longer, up to 4–6 weeks, as letters pass through customs.

Letters travel by standard post, just like the letters you remember — no tracking numbers, which is part of the charm. It's also why our lost-letter promise below exists.

If a Letter Seems Lost

If your letter hasn't arrived within 21 days of its mailing date (45 days for international deliveries), contact us and we'll send a free replacement that letter. Full details are in our Refund & Cancellation Policy.

If a Letter Arrives Damaged

Mail has adventures of its own sometimes. Send us a photo within 14 days of delivery, and we'll send a free replacement of that letter.

Moving? Updating an Address

  • Update your address anytime in your account dashboard, or send us an email.

  • Timing matters: address changes received by the 9th of the month apply to that month's mailing. Changes after the 9th take effect the following month.

  • Mailed to your old address? If the letter went out within the last 30 days, we'll resend it to your new address free of charge.

  • Please double-check your address at checkout — we mail to exactly what you enter. Our Refund & Cancellation Policy explains how address mistakes are handled.

Holidays & Busy Seasons

Postal services slow down around major holidays and during severe weather. If your letter is a few days late in those seasons, it's almost always still on its way — but if it passes the windows above, reach out, and we'll make it right.

Questions about your delivery? We're happy to help.

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