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Refund Policy

Refunds and Replacements Policy

If your letter arrives damaged, you are entitled to either a refund for the affected letter or a replacement, which will be provided free of charge upon request.

In the event your letter is lost in transit, you are entitled to either a refund for the lost letter or a replacement, also provided free of charge.

Subscription Renewals

All subscriptions, excluding designated non-renewing gift subscriptions, are set to renew automatically. Upon renewal, your card will be charged, and your subscription will resume as normal. If you wish to cancel your subscription, you may log in to your account to do so at any time. Alternatively, you may contact us directly for assistance.

Refund Policy

Because each month’s letters must be printed, prepared, and packed in advance (typically between the 10th and 15th of each month) to be mailed on time, refunds must be requested before the 10th of each month and before the letters enter production.

 

If your subscription renews and you wish to cancel, you have 30 days to contact us to request a refund for any letters we have not processed (for 6-month or longer subscriptions). If you do not contact us within that time frame, we can cancel future renewals, but we will send out all remaining orders monthly. 

If you email us after the monthly recurring charge has been posted and we have already processed the order (on the 10th of each month), we cannot issue a refund for that order. There are no refunds past 30 days on 6-month and 12-month subscriptions.

Refund eligibility is based on the processing date, not on the mailing or delivery date. Mailing dates may vary due to weekends, holidays, or operational needs.

Address Errors

If an incorrect shipping address is provided during checkout and letters have already been sent, refunds cannot be issued. However, as a courtesy, we are able to resend the letters to the corrected address.

It is the responsibility of the customer to notify us of an address change or to update the shipping address via the customer dashboard or email. Letters sent to an outdated address can be resent to the new address, provided they were mailed within the past 30 days. Letters sent beyond this timeframe are not eligible for a refund or resend.

We are not responsible for an incorrect or undeliverable address provided to us. Please review your address carefully at checkout.

Cancellation Policy

Upon cancellation of your subscription via the customer dashboard, you will receive an email confirmation verifying that the account has been canceled. If you request cancellation via email, we will provide confirmation upon processing your request. You can also log in to your account to check your subscription status. If charges continue after cancellation, it indicates the cancellation was not completed. Please contact us if further assistance is required.

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