Refund Policy
Refunds and Replacements Policy
If your letter arrives damaged, you are entitled to either a refund for the affected letter or a replacement, which will be provided free of charge upon request.
In the event your letter is lost in transit, you are entitled to either a refund for the lost letter or a replacement, also provided free of charge.
Subscription Renewals
All subscriptions, excluding designated non-renewing gift subscriptions, are set to renew automatically. Upon renewal, your card will be charged, and your subscription will resume as normal. If you wish to cancel your subscription, you may log in to your account to do so at any time. Alternatively, you may contact us directly for assistance.
Refund Policy
You are eligible for a prorated refund for your subscription for any reason within the first 3 months. After this period, refunds are no longer available, as multiple letters will have already been dispatched to your address.
Address Errors
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If an incorrect shipping address is provided during checkout and letters have already been sent, refunds cannot be issued. However, as a courtesy, we are able to resend the letters to the corrected address.
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It is the responsibility of the customer to notify us of an address change or to update the shipping address via the customer dashboard. Letters sent to an outdated address can be resent to the new address, provided they were mailed within the past 90 days. Letters sent beyond this timeframe are not eligible for a refund or resend.
Cancellation Policy
Upon cancellation of your subscription via the customer dashboard, you will receive an email confirmation verifying that the account has been canceled. If you request cancellation via email, we will provide confirmation upon processing your request. You can also log in to your account to check your subscription status. If charges continue after cancellation, it indicates the cancellation was not completed. Please contact us if further assistance is required.
